Hybrid Multi-Cloud Technician
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · $25/hr · Visa: Employer sponsored
This job is for a Hybrid Multi-Cloud Technician in Auckland, New Zealand. It is a permanent, full-time role. You will help keep technology services running well. You will work with technical specialists, other teams and outside partners. You will also learn about new technologies while you work.
The ad says sponsorship (help with a work visa) is available for suitably qualified international candidates.
Add your IT support work and your tools, such as ServiceNow, to your English CV. You can make a cloud support technician CV with Build AI CV and keep it simple.
Key Responsibilities
- Give daily technical help in hybrid and multi-cloud places
- Find, check and fix technical incidents and service requests
- Maintain technology systems and do scheduled support work
- Watch for problems and follow set steps to bring services back quickly
- Record and manage incidents in tools such as ServiceNow
- Help senior specialists with troubleshooting and technical checks
- Help to set up and start new technology solutions, and join testing and rollout work
- Help with technical planning, system changes and project work, including national digital technology projects
- Look for ways to make systems more reliable, efficient and easy for users
- Work with internal teams and outside vendors to solve technical problems
- Keep technical documents, records and service information
- Follow company rules on security, compliance, risk and technology operations
- Pass complex problems and operational risks to the right people
- Help with improvement projects and the use of new technology
- Join the on-call roster for critical support when needed, and keep a professional, friendly attitude
Requirements & Eligibility
- Minimum 2 years of professional experience in ICT technical support or a similar technology role
- Hands-on experience with IT services and routine technology operations
- Practical experience in troubleshooting and solving incidents
- Experience with IT service management systems, preferably ServiceNow
- You understand service management and incident-handling processes
- Some experience with technology implementation, deployment or system change
- Relevant tertiary qualification in IT, Computer Science or a related discipline
- Relevant industry certification such as ITIL or Service Management is advantageous
- Strong analytical thinking and technical problem-solving
- Good communication with technical teams, users, vendors and stakeholders
- Strong teamwork and collaboration skills, and real interest in learning new technologies
- You can work alone and know when to pass on complex matters
- Organised and proactive, and you deliver reliable technology services
- Strong commitment to professional integrity, security and compliance
- Willing to join an on-call roster
- You can meet relevant New Zealand employment and visa requirements
Apply: jobs@jobsabroad.vn · WhatsApp
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